Replacement and Refunds Policy

Last updated: October 6, 2026

Damaged, defective or incorrect items

If your item arrives damaged, defective, or is not what you ordered, we will make it right at no extra cost.

Contact us within 7 days of delivery at mypetiny@gmail.com.
Include your order number and clear photos or a short video showing the problem, the product label and the packaging.
Once confirmed, we will send a free replacement or issue a full refund, whichever you prefer. In most cases you will not need to send the item back.

Size exchanges

If the size does not fit, we are happy to help you exchange it within 30 days of delivery, as long as the item is unused and in its original packaging. Return shipping for size exchanges is paid by the customer, and we cover the cost of shipping the new item. Please check our size charts before ordering to get the best fit.

Refunds

Refunds are issued to your original payment method.
Once your refund is approved, it is processed within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days to appear on your statement.
Original shipping costs are non-refundable, except when the item was damaged, defective or incorrect.

Lost packages

If your order has not arrived within 30 days of shipping, or the tracking shows it is lost, contact us and we will send a replacement or a full refund.

Cancellations

You can cancel your order free of charge within 12 hours of placing it, as long as it has not yet shipped. After an order ships, it can no longer be cancelled, but you may return it under our Shipping and Returns Policy.