Shipping and Returns Policy

Last updated: October 6, 2026

Shipping

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). During busy periods such as our Christmas Sale, processing may take a little longer.

Delivery time

Once shipped, most orders arrive within 7–15 business days. Delivery to remote areas may take longer. Estimated delivery times are not guaranteed and may be affected by carriers, customs or weather.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay. Any free-shipping offers will be displayed on the website and at checkout.

Multiple packages

If your order contains several items, they may ship from different warehouses and arrive in separate packages on different days.

Order tracking

When your order ships, you will receive an email with a tracking number. You can also check your order status by signing in to your account. Tracking may take 2–5 days to update after the order is shipped.

Address and delivery issues

Please make sure your shipping address is complete and correct. If you need to change it, contact us within 12 hours of ordering.
We are not responsible for orders delivered to an incorrect address provided by the customer.
If your tracking shows “delivered” but you have not received the package, please check with neighbors and your local post office, then contact us within 7 days.
If your order has not arrived within 30 days of shipping, contact us and we will investigate and arrange a replacement or refund.

Returns

We want you and your pet to love your order. If you are not satisfied, you may request a return within 30 days of delivery.

Eligibility

Items must be unused, unwashed, free of pet hair and odors, and in their original packaging.
For hygiene reasons, items that have been used by a pet cannot be returned unless they are defective.
Sale items and gift cards are final sale, unless they arrive damaged or defective.

How to start a return

Email mypetiny@gmail.com with your order number, the item(s) you want to return and the reason.
We will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.
Once we receive and inspect the item, we will email you about your refund.

Return shipping costs

If you are returning an item because you changed your mind or ordered the wrong size, return shipping is paid by the customer. If the item arrived damaged, defective or incorrect, we cover the cost. See our Replacement and Refunds Policy for details.